Question 1

Where are you located?

Accepted Answer

We are located in the United States in central West Virginia in the small town of Buckhannon. This is essentially on the eastern coast of the United States, so we are able to offer the quickest standard shipping to our falconer friends on this side of the country!

Question 2

What is your shipping policy?

Accepted Answer

At Mountain State Falconry Supply, we understand the urgency that often accompanies your need for equipment. We strive to process all orders within 24 hours.  We utilize USPS, UPS and FedEx for shipping. Orders shipped using Free Shipping are shipped using the lowest rate carrier available and can be expected to arrive within 5-7 business days. Orders placed with Priority Shipping generally arrive within 3-5 business days. Orders placed with Priority Express Shipping generally arrive within 1-3 business days. International orders vary in shipping times. We are located in West Virginia, so if you live on the East Coast, you can expect orders to arrive on the earlier end of these estimates. 
 
We guarantee orders shipped via Priority Express to ship the same day if your order is placed prior to 8:00 a.m. EST or next day if your order is placed after 8:00 a.m. EST.  We are sometimes able to accommodate same day shipping for later times. Contact us if you have an urgent need, and we are happy to try our best to work with you!
​
We are proud to always offer Free Standard Shipping for orders of $100 or more. In an effort to provide you with the fairest rates, we also want you to know that we calculate shipping based on item sizes and weights and not from the subtotal of your order.

Question 3

What is your returns and exchange policy?

Accepted Answer

We stand behind our products at Mountain State Falconry Supply. If you aren't completely satisfied with your order, you can return items in the same condition you received them within 30 days of purchase for a refund.
​
To return an item, package the item along with your sales receipt, and return it to us at:
Mountain State Falconry Supply
Attn: Returns
112 Paradise Rd.
Buckhannon, WV 26201
​
We will contact you to arrange credit of your choice: your original payment method (5% restocking fee applies) or store credit (100% refund).
 
For items damaged in shipping, contact us for a pre-paid return label.

FAQ

Frequently asked questions

Where are you located?

What is your shipping policy?

What is your returns and exchange policy?